Support
Report Fraud or Misconduct
Protecting the integrity of the RubyNav platform. If you suspect fraud, misuse, or misconduct involving the platform, please report it immediately. If there is immediate danger, contact local emergency services first.
What to Report
If You See It, Report It
Fraudulent activity undermines trust and may result in account suspension, removal, or legal action.
Payment Fraud
Payment manipulation or chargeback abuse.
Identity Misrepresentation
False identities or impersonation.
Unauthorized Access
Suspicious account access or takeover.
False Delivery Claims
Fraudulent claims about orders or tasks.
Harassment or Threats
Threatening behavior by any platform user.
Illegal Activity
Any unlawful conduct through the platform, or partner/customer misconduct.
Review & Investigation
What Happens After You Report
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01
Submit Your Report
Email fraud@rubynav.com with your full name, account email (if applicable), date of incident, service category, detailed description, and screenshots or documentation if available. All reports are reviewed confidentially.
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02
Investigation
The report is logged, platform data is reviewed, communication logs are evaluated, and transaction records are analyzed. Relevant accounts may be temporarily restricted during investigation. Timelines vary by complexity.
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03
Account Actions
Based on findings, RubyNav may suspend or deactivate accounts, restrict platform access, reverse fraudulent transactions (where applicable), cooperate with law enforcement when required, or take additional action permitted by law. RubyNav reserves full discretion in fraud-related decisions.
Zero tolerance policy
RubyNav maintains zero tolerance for:
- Intentional payment manipulation
- Platform abuse
- Harassment or threats
- Identity falsification
- Illegal use of services
Violations may result in permanent removal from the platform.
Help Us Keep RubyNav Secure
Fraud prevention protects customers, partners, and businesses.
Report concerns promptly.