Support
Platform Guidelines
Standards for a safe and accountable platform. To maintain safety, fairness, and operational integrity, all users must follow these guidelines. Violations may result in account restriction or permanent removal.
General Standards
Respectful conduct
All users must:
- Treat others with respect
- Communicate professionally
- Avoid harassment, threats, or discrimination
- Follow lawful instructions
Lawful use of the platform
Users may not:
- Use the platform for illegal activity
- Misrepresent identity
- Submit fraudulent requests
- Attempt to bypass payment systems
- Manipulate ratings or reviews
Customer Guidelines
Accurate order information
Customers must provide correct addresses, accurate contact details, and ensure safe access to delivery locations. Incorrect or misleading information may delay service or result in cancellation.
Age-restricted deliveries
For restricted products:
- Valid government-issued ID must be presented
- Orders may be refused if eligibility cannot be verified
- Contactless delivery is not permitted
Payment integrity
Customers must use authorized payment methods, avoid chargeback abuse, and avoid fraudulent refund claims. Repeated payment disputes may result in account suspension.
Partner Guidelines
Professional conduct
Partners must act professionally, follow traffic and safety laws, maintain appropriate insurance, complete tasks as agreed, and use the app for all communications.
Task completion
Partners must fulfill accepted tasks responsibly, avoid excessive cancellations, and avoid manipulating order status. Failure to maintain performance standards may affect platform access.
Substance use
Partners may not operate while under the influence of alcohol or illegal substances, or perform services in an unsafe condition. Zero tolerance applies.
Partner Pro Guidelines
Licensing & compliance
Partner Pros must maintain required licenses, follow local and state regulations, carry required insurance, and perform services lawfully.
Work standards
Professional service providers must deliver services as described, maintain safe working practices, and respect customer property.
Business Guidelines
Business standards
Businesses using RubyNav must submit accurate fulfillment details, comply with applicable laws, maintain product compliance, and avoid misuse of platform infrastructure.
Enforcement
Account actions
RubyNav reserves the right to issue warnings, suspend accounts, permanently deactivate users, restrict platform access, and investigate misconduct. All decisions are made in accordance with platform policies.
Reporting violations
To report violations, visit Report Fraud, Complaints, or Contact. Reports are reviewed confidentially.
Built for Accountability
RubyNav’s guidelines protect the integrity of our multi-service platform.
Designed for safe operations across Texas.