Support

Complaints & Resolution

Our commitment to fair review. If you believe an issue was not resolved through standard support channels, you may submit a formal complaint. All complaints are reviewed in accordance with RubyNav’s policies and applicable laws.

The Process

How a Formal Complaint Works

  1. 01

    Try Standard Support First

    Most issues can be resolved quickly through in-app support, Customer Support email, or Partner Support email. If your issue remains unresolved, proceed with a formal complaint.

  2. 02

    Submit Your Complaint

    Email complaints@rubynav.com with your full name, account email, service category, order or task reference number (if applicable), date of incident, a detailed description, and any relevant documentation. Incomplete submissions may delay review.

  3. 03

    Structured Review

    Your complaint is logged, documentation is reviewed, relevant communication history is evaluated, and a response is issued within a reasonable timeframe. Timelines may vary based on case complexity.

  4. 04

    Resolution Outcome

    Depending on findings, RubyNav may provide clarification, offer corrective action where appropriate, enforce platform standards, issue account warnings or restrictions, or maintain the original decision — all in accordance with platform policies.

Independent service provider notice: RubyNav operates as a multi-service technology platform connecting customers with independent service providers. Partners operate independently and are responsible for their conduct within platform guidelines. RubyNav reviews matters within the scope of its platform authority.

Legal escalation

If you believe further escalation is required, please refer to the dispute resolution provisions outlined in our Terms & Conditions. RubyNav encourages resolution through structured internal review before pursuing external action.

False or fraudulent complaints

Knowingly submitting false information or fraudulent complaints may result in account suspension or further action as permitted by law.

Committed to Fair Resolution

RubyNav takes complaints seriously and is committed to structured, documented review.

Operating live. Built for accountability.