Legal

RubyNav Privacy Policy

Effective Date: March 2026 · How RubyNav Inc. collects, uses, protects, and shares information.

RubyNav Inc. (“RubyNav,” “we,” “us,” “our”) operates a Texas-based multi-service platform connecting customers, independent service providers, and businesses. This Privacy Policy explains how we handle information when you use our website(s), mobile application(s), APIs, and related services (collectively, the “Platform”).

Our principle: we limit data collection to operational necessity, encrypt sensitive communications, maintain secure server environments, and restrict internal access to authorized personnel.

1. Information we collect

Information you provide

  • Account information — name, email address, phone number, and profile details when you register.
  • Order and task details — pickup and delivery locations, service descriptions, scheduling preferences, and special instructions.
  • Partner onboarding information — identity verification details, driver’s license information (where applicable), and professional qualification documentation for Partner Pros.
  • Communications — in-app messages, support requests, complaints, and feedback.
  • Payment information — processed through secure, encrypted payment gateways. RubyNav does not store full credit card information.

Information collected automatically

  • Location data — collected during active service requests to enable matching, real-time tracking, and proof of delivery.
  • Device and usage data — device type, operating system, app version, log data, and interaction data used for reliability, security, and product improvement.
  • Transaction records — timestamped order history, status updates, and completion confirmations maintained for accountability.

2. How we use information

  • Matching service requests with nearby verified partners
  • Processing secure payments and maintaining transaction traceability
  • Providing real-time tracking and in-app communication
  • Verifying partner identity and eligibility before activation
  • Verifying age and eligibility for restricted product deliveries, as required by Texas law
  • Detecting and preventing fraud, misuse, and platform abuse
  • Providing customer, partner, and business support
  • Improving platform performance, safety, and reliability
  • Complying with legal obligations

3. How we share information

We share information only as needed to operate the Platform:

  • Between transaction participants — customers and partners see the information necessary to complete a request (such as first name, task details, and relevant locations).
  • Service providers — payment processors, identity verification providers, background screening providers (where applicable), and cloud infrastructure vendors operating under contractual safeguards.
  • Business partners — businesses using RubyNav for fulfillment receive order status, tracking, and proof-of-delivery documentation for their own orders.
  • Legal requirements — when required by law, legal process, or to protect the rights, safety, and integrity of the Platform and its users.

RubyNav does not sell personal information.

4. Data security

  • Encrypted payment gateways and encrypted transmission of sensitive data
  • No storage of full credit card information
  • Secure server environments with restricted internal access
  • Internal monitoring designed to detect irregular activity and protect users from misuse

No method of transmission or storage is 100% secure, but we continuously evaluate and invest in our security infrastructure.

5. Data retention

We retain information for as long as necessary to provide the Platform, maintain accountability records (such as order history and communication logs), resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer required, it is deleted or de-identified.

6. Your choices & rights

  • Access and update — manage your account information in the app.
  • Location permissions — control location access through your device settings; note that active service requests require location data to function.
  • Marketing communications — opt out of promotional messages at any time via the unsubscribe link or app settings.
  • Deletion requests — request account deletion through the app or by contacting support@rubynav.com. Certain records may be retained where required by law or for legitimate business purposes such as fraud prevention.

7. Children’s privacy

The Platform is not directed to individuals under 18. We do not knowingly collect personal information from children. Age-restricted deliveries require government-issued ID verification.

8. Third-party links and services

The Platform may contain links to third-party sites or services (including the App Store and Google Play). Their privacy practices are governed by their own policies.

9. Changes to this policy

We may update this Privacy Policy as the Platform evolves. Material changes will be reflected on this page with an updated effective date. Continued use of the Platform constitutes acceptance of the updated policy.

10. Contact us

For privacy questions or requests:

RubyNav Inc.
15322 Marek Ln, Guy, Texas 77444, United States
support@rubynav.com · legal@rubynav.com